Terms & Conditions

Last Updated: January 8, 2026

Welcome to zozoandco.com, operated by ZoZo Cap LLC DBA ZoZo Cap Co. ("we", "our", or "us"). By accessing or using this website, you agree to be bound by the following Terms & Conditions. If you do not agree with these terms, please do not use this website.

Use of This Website

By using this website, you confirm that you are at least 18 years old or have permission from a parent or guardian to use this site.

You agree not to use this website for any unlawful purpose or in any way that may harm the website, the business, or other users.

We reserve the right to refuse service, terminate accounts, or cancel orders at our discretion if we believe a user has violated these terms.

Product Information

We strive to ensure that product descriptions, images, and pricing are accurate. However, we do not guarantee that all product information on this website will always be error free, complete, or current.

Colors and product details may vary slightly depending on screen settings or product variations.

We reserve the right to modify, discontinue, or update products at any time without prior notice.

Orders

When you place an order through this website, you agree that all information provided is accurate and complete.

We reserve the right to refuse or cancel any order at our discretion. This may include situations involving product availability, pricing errors, suspected fraud, or other issues.

If an order is canceled after payment has been processed, a refund will be issued to the original payment method.

Returns, Exchanges, and Cancellations

All sales are final. ZoZo Cap LLC DBA ZoZo Cap Co. does not accept returns, exchanges, or order cancellations once an order has been placed.

Because many products are customized or made to order, items cannot be returned or exchanged.

Customers are responsible for reviewing their order carefully before completing checkout, including:

• Product selection
• Hat color
• Custom text or uploaded designs
• Shipping address
• Contact information

ZoZo Cap Co. is not responsible for errors submitted by the customer during checkout.

If your order arrives damaged or incorrect, please contact us within 48 hours of delivery at hats.by.zozo@gmail.com. Please include your order number, photos of the item, and a description of the issue so we can review the situation.

Payments

All payments on this website are processed securely through Squarespace Payments, which utilizes Stripe as a payment processor.

By submitting payment information, you authorize the payment processor to charge the applicable amount for your purchase.

We do not store or have access to your full payment details.

Shipping

Orders are shipped using third party shipping carriers. Shipping providers may vary depending on the order and destination.

Shipping times are estimates and may vary due to carrier delays, weather conditions, or other factors outside our control.

Once an order has been shipped, ZoZo Cap Co. is not responsible for shipping delays caused by the carrier.

Custom Products and Uploaded Content

Some products may allow customers to upload images or provide custom information for personalization.

By submitting images, designs, or text through the website, you confirm that:

• You own the rights to the content you upload, or
• You have permission to use that content

You agree that the content you submit does not violate copyright, trademark, or other intellectual property rights.

ZoZo Cap Co. is not responsible for verifying ownership of submitted content.

Intellectual Property

All content on this website, including but not limited to logos, product designs, graphics, text, images, and website content, is the property of ZoZo Cap LLC DBA ZoZo Cap Co. unless otherwise stated.

This content may not be copied, reproduced, distributed, or used for commercial purposes without written permission.

Customer Accounts

Customers may create an account on this website to manage orders and improve their checkout experience.

You are responsible for maintaining the confidentiality of your account information and password. You agree to accept responsibility for all activities that occur under your account.

Limitation of Liability

To the fullest extent permitted by law, ZoZo Cap LLC DBA ZoZo Cap Co. shall not be liable for any indirect, incidental, or consequential damages arising from the use of this website or the purchase of products through this site.

Changes to These Terms

We reserve the right to update or modify these Terms & Conditions at any time.

Any changes will be posted on this page with an updated revision date. Continued use of the website after changes are posted constitutes acceptance of the updated terms.

Contact Information

If you have any questions about these Terms & Conditions, please contact us at:

ZoZo Cap LLC DBA ZoZo Cap Co.
Website: zozoandco.com
Email: hats.by.zozo@gmail.com